Refund policy

At Thetroycoo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return:

To initiate a return, please contact us at:

Once your return request is approved, we will provide return instructions along with the return shipping details.

Please Note: Items sent back without prior approval will not be accepted.

Please inspect your order immediately upon delivery.

If you receive:

Please contact us within 48 hours of delivery at thetroycoo@gmail.com with clear photos/videos of the issue so we can resolve it promptly.

Certain products are not eligible for returns, including:

If you are unsure whether your item qualifies, please contact us before placing your return request.

We currently offer exchanges only for defective or damaged items.

For size or product changes, we recommend placing a new order after your return is approved.

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be processed to the original payment method.
The amount is usually credited within 7–10 business days, depending on your bank or payment provider.

If you haven’t received your refund after 15 business days, please contact us at:

Orders can only be cancelled before they are shipped.

Once the order has been dispatched, cancellation requests cannot be accepted.

For any questions related to returns, refunds, or cancellations, contact us at:

The Troy Co
📧 thetroycoo@gmail.com

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